Products and orders

All products sold through the site are subject to availability. All orders, of any size, are subject to acceptance by the company; such acceptance may be denied at the company's discretion and without any reason. The quality and quantity of the pieces, the technical description, the dimensions, sizes and other information provided in the product sheet are true and checked; however, it is important to keep in mind that - due to the nature of digital images - colors and materials may appear slightly different from the original. TO DO BRAND reserves the right to modify or delete any information at any time and without providing explanations. Only users who are legally of age according to the laws of the country of origin may carry out operations through the portal. By registering on the portal, the user declares that he or she is of age and accepts the following

conditions of use, as well as being responsible for any information provided upon registration and subsequently for any purchase.

Shipping

In the event that one or more products are not immediately available (out-of-stock), we reserve the right to cancel or delay the shipment, to replace the missing pieces or to ship the pieces in stock, as agreed with the customer.

TO DO BRAND guarantees the utmost professionalism in every phase of the purchase, that said, the delivery times of the goods may vary depending on the destination. The company declines all responsibility for any delays not attributable to it or problems related to the customs regulations of the country of delivery. If you want to calculate the average delivery times for your country, check the shipping table . In case of problems related to the purchase or shipping of the product, you can contact our customer service within 14 days of receiving the product itself.

Payment

Payment for purchases on the portal must be made according to the methods and times agreed with the company at the time of purchase confirmation. TO DO BRAND reserves the right to cancel and/or refund orders placed by the customer if it deems it necessary and without any reason. The customer is free to choose between the payment methods made available by the company at the time of check-out. The company reserves the right to report to the competent authorities any improper use of electronic payment methods or other illicit or suspicious activities. Such activities will be reported to the competent authorities in matters of international trade and to the authorities involved locally.

Warranties and responsibilities

We exclude any liability for the contents of any websites that lead, directly or indirectly to the portal www.todobrand.it or other company portals. All products sold on the portal comply with European standard regulations. Therefore, all products sold are accompanied by a European guarantee, according to the regulations indicated therein. The company will do everything in its power to keep the site active and updated, however it may happen that, for technical reasons, the portal is temporarily unavailable from time to time, or not optimized for use through some specific browsers. We cannot guarantee the absolute absence of technical or content errors; any malfunctions of the portal will not be prosecutable or attributable to us. TO DO BRAND will not accept any liability for any loss or deletion of personal data entered on the portal even if caused by it. To request a refund, the product must be returned with the original label and in optimal conditions. If you have received different material from that ordered, we will make sure to make a refund and/or

replace the item in question completely free of charge. Any errors of this type must however be promptly reported to our customer service before requesting any type of intervention. To be of assistance to you at all times we have created a customer service to which you can address any complaints or problems. This service will be active at the times and in the ways we have established. For problems or complaints it is necessary to submit a detailed complaint so that all the necessary assistance can be provided. If you wish to send a complaint or grievance fill out the appropriate forum. Some products (usually in conjunction with special offers) may not be refundable, this possibility will be duly reported through the product data sheet. TO DO BRAND puts all its technology at your disposal to make every transaction safe.

Exports

All goods sold outside of Italy may be subject to local taxes or different customs regulations. TO DO BRAND is not responsible for any customs duties applied by the receiving country. For any information on the possible presence of obstacles of this type, it is necessary to contact the customs authorities of the receiving country. All products are accompanied by regular invoicing. A virtual copy of the invoice can be sent in advance upon request at the time of payment. Some products in the catalog may not be available in specific countries due to local limitations. TO DO BRAND reserves the right to deny the purchase of any product without any explanation.

Right of withdrawal in reference to legislative decree 206 of 2005

It is possible to cancel your order before shipping but only in agreement with TO DO BRAND and with prior written communication. For details on this possibility, contact our customer service. TO DO BRAND provides the possibility to cancel at any time from the portal and/or modify your personal information without having to provide explanations. The user has the right to exercise this right within 14 days from the day of delivery of the goods.

Customer Service

It is our mission that the customer is satisfied with his purchase and returns at every new occasion. For this reason, we provide you with a customer service that you can contact for any clarifications, assistance or complaints. If you notice serious problems, before contacting the competent authorities, we invite you to contact TO DO BRAND so that we can start the procedures for a conciliation.

More information

TO DO BRAND will not use your personal data for purposes other than those indicated in the portal. The data released to the company will be stored with computer tools and automatically added to our mailing lists and customer lists. If you wish to change your privacy settings, please do so through your personal area. If part of this agreement of terms and services (TOS) should be considered illegal by any local court of justice, the remaining part will continue to apply. It will not be possible to attribute to the company any problem related to circumstances not dependent on it. These conditions and terms of use (TOS) are governed by Italian law. Any dispute not otherwise regulated will be managed by the territorial office of competence.

Privacy Policy

In compliance with current legislation and with particular reference to Legislative Decree 30 June 2003 n.196 (Privacy Code)

TO DO BRAND informs that the data provided through the use of the TO DO BRAND portal may be subject to processing, always and in any case, taking into account the above-mentioned legal obligations. According to article 4, paragraph 1, letter A, of the Privacy Code, processing must be understood as: "any operation or set of operations, carried out with or without the aid of electronic or automated means, concerning the collection, registration, organization, storage, processing,

modification, selection, extraction, comparison, use, interconnection, blocking, communication, dissemination, cancellation and destruction of data”. Data means all personal or business information collected during navigation on the portal.

Data Controller

The data controller is TO DO BRAND, in the person of the legal representative of the company To Do Lab srls who undertakes to ensure the protection of your privacy. Your information will be used exclusively for the transactions requested and for any national and international legal communication obligations related to trade.

Purpose of the processing

The data collected, processed lawfully and correctly, will be used by TO DO BRAND, with prior consent, only and exclusively for the purposes described below: to provide the services presented on the site and the sending of purchased and/or promotional material related to TO DO BRAND; to provide information to any delivery companies and/or other companies belonging to the same group with

which TO DO BRAND has stipulated/will stipulate commercial agreements; for the activity of possible verification of the data provided, also through cross-checks, sharing and continuous and reciprocal updating of data, with external databases, and/or with those companies that TO DO BRAND's commercial partners use/will use to integrate the customer or credit assessment

required for purchases; to verify the level of customer satisfaction; for commercial communication, the offer of products or services, the sending of advertising material, the carrying out of market research by TO DO BRAND or other companies belonging to the same group, through letters, telephone, e-mail, and other means; to generally comply with legal obligations. We inform you that you are free to give or not your consent to the processing of personal data for the purposes mentioned above; however, it is our obligation to inform you that your refusal to give such consent will make it impossible for TO DO BRAND to provide you with the requested service, without prejudice to the provisions of art. 7, paragraph 4, of the Privacy Code in the event of opposition "to the processing of personal data concerning you for the purposes of sending advertising material or direct sales or for carrying out market research or commercial communication". We remind you that your data will in no case be

transferred to third parties outside the commercial relationships stipulated with TO DO BRAND. We also remind you that registration on the portal constitutes proof of acceptance of this regulation and our Terms of Service. TO DO BRAND reminds you that the responsibility for the truthfulness of the data communicated remains with the customer.

Categories of subjects to whom the data may be communicated

The data provided may be communicated in accordance with the purposes described above to: companies that perform advertising, postal or communication services with which TO DO BRAND has stipulated/will stipulate commercial agreements for the execution of the provisions received, or for the provision of the requested services; data evaluation companies; service companies for the acquisition, registration and processing of data deriving from documents or media provided or originating from the customers themselves and having as their object massive processing relating to payments or shipments; companies that perform transmission, enveloping, transport and sorting of communications to customers; companies that perform archiving services for documentation relating to relationships with customers; companies that manage payment services, credit cards, etc.; survey companies regarding: quality of services provided, customer satisfaction, offer of new products, etc.;

Data processing methods

TO DO BRAND ensures the use of suitable tools to guarantee the absolute security and confidentiality of the personal data provided by you. The data processing may be carried out through manual, computerized or telematic tools capable of storing, managing and transmitting the data itself. We remind you that the site is protected by adequate protection systems to block access to confidential information by outsiders.

Rights of the interested party

TO DO BRAND, in full compliance with the provisions of Articles 7 and 8 of the Privacy Code, informs you that the user has the right: to know the existence of personal data concerning him/her, which must be made available to you in an intelligible form; to know the origin of the data concerning you; to know the purposes and methods of processing; to know the logic applied in the case of processing carried out with electronic instruments; to know the details of the owner and those responsible for processing;

to know the subjects or categories of subjects to whom the personal data may be communicated; to the updating, rectification or integration of the personal data concerning you; to the cancellation, transformation into anonymous form or blocking of the personal data concerning you, the processing of which has not been correctly authorised; to oppose for legitimate reasons the processing of data even if pertinent to the purpose of the collection; to oppose the processing of data for the purposes of sending advertising material or for commercial information purposes. To exercise the rights under Article 7 of the Privacy Code summarised above, the customer may contact TO DO BRAND according to the methods set out in Article 9 of the same code, and preferably by registered letter with return receipt.

RETURNS

Something wrong with your order?

No problem!

You can return for product replacement or refund within 14 days of receiving the order. For the return, refund or product exchange everything will be evaluated upon receipt of the product after checking the condition of the product and general integrity including official packaging if present.

To return the product and confirm the return address, contact customer care in chat, alternatively write to order@todobrand.it we will contact you to assist you in managing your problem.

Below are our locations

Lazio - Rome

Via Ostiense, 131L 00154 Rome Tel. (+39) 067842766

Campania - Cimitile (NA)